Frequently Asked Questions

To make a reservation, you can use the contact form on our website or write to us at [email protected]. Once the date and time are agreed upon, we will request confirmation of the appointment. All our sessions are managed through a closed calendar system to ensure maximum attention to every client.

Yes, to formalize the booking of any service, a deposit of 30% of the total session cost is required. This amount is deducted from the final price and guarantees the availability of the space and technical equipment on the selected date.

We understand that unforeseen events occur. We allow a free rescheduling of the appointment provided that you notify us at least 3 days in advance. If the change is requested outside of this timeframe, the deposit may not be recoverable or a rescheduling fee may apply as stipulated in our terms of service.

Depending on the studio's current workload, we may try to adjust the schedule for urgent cases. However, we recommend booking in advance to ensure the quality of post-production and the availability of the Profoto lighting equipment.

For portraits, we recommend bringing two or three wardrobe options that contrast well with each other. For product photography, ensure that the items are clean and dust-free. We have a private dressing room in our 120 m² studio where you can change and prepare comfortably.

Asterniva provides the necessary space and dressing room, but we do not have in-house makeup artists. We recommend hiring these services externally or arriving with your desired preparation. If you need recommendations for local professionals in Sevilla, feel free to ask us.

For safety and organizational reasons, any session involving children strictly requires the presence of a parent or legal guardian throughout the entire duration of the stay in the studio. This is a non-negotiable rule to ensure the well-being of the minor.

To maintain a professional working environment and avoid distractions, we request that the number of companions be limited. For individual sessions, one companion is permitted. For family sessions, the immediate family core is welcome.

Our studio features 120 m² of surface area, 4.5 m high ceilings, and a professional white cyclorama. We are equipped with Profoto strobe and continuous lighting, allowing us to create any lighting atmosphere, from soft natural light to dramatic contrasts.

Duration varies by service. A standard portrait session usually lasts between 1 and 2 hours, while studio rental is managed hourly. The time begins counting from the agreed start time.

If additional time is required, it will be billed as extra time according to the current hourly rate of the studio. The photographer will inform you when there is little time remaining in the scheduled session.

Yes, in all our photography sessions, the lighting equipment is included. For the specific "Studio Rental" service, the indicated rate includes the use of the basic studio lighting.

The delivery period for selected and processed photographs is 10 business days after the session or after the final selection is provided by the client.

Each session includes the professional retouching of 5 photographs. Retouching involves color correction, exposure adjustments, and aesthetic skin and background refinements. If you wish for additional retouched photos, you can contract them as an extra service.

As a general rule, we do not deliver RAW files, as they represent the incomplete work of the photographer. However, we may reach a specific prior agreement for their delivery under particular conditions. The client always receives high-resolution JPEG files and versions optimized for social networks.

We maintain the archive of originals (RAW) and final deliveries for a period of 6 months from the date of the session. After this time, we cannot guarantee the recovery of images, so we recommend making your own backups.

According to intellectual property law, the author of the photograph retains moral and economic rights. The client is granted a usage license for personal or corporate purposes (depending on the contract), which allows publication on websites, social networks, and printed materials.

We request the client's consent to showcase the work in our professional portfolio. If you wish for your images to remain private, you must explicitly indicate this at the time of booking. All personal data management is governed by our privacy policy.

We request that you do not apply additional filters or drastic modifications to the retouched photographs, as this alters the visual signature and quality of Asterniva's work. For any specific changes, it is preferable to request a new round of retouching.

In the case of children, the signature of a publication consent form by the legal guardians is strictly necessary. Without this document, photographs will not be published on any channel external to the client.

All prices published on our website include the 21% VAT applicable in Spain. In the detailed pricing table, you will find the breakdown of the price with VAT and the base price without tax to facilitate accounting for professional clients.

For corporate clients and B2B contracts, we establish a payment term of 15 calendar days from the date of invoice issuance, provided that the delivery of the photographic material has been completed.

If the cancellation is made less than 3 days in advance, the 30% deposit is non-refundable, as that slot was reserved exclusively for you and could not be assigned to another client. For more details, please consult our terms of service.

Yes, Asterniva S.L. issues legal invoices for all its services. To do so, we need you to provide complete tax details (Name/Company Name, NIF/CIF, and fiscal address) at the time of contracting.